Frequently Asked Questions
Everything you need to know about your Bathmate experience.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. We recommend taking your measurements and comparing them to our chart to ensure the perfect fit for your silhouette.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, certain intimate apparel and swimwear must have the protective seal intact.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location but typically range from 7-14 business days.
How should I care for my Bathmate garments?
To maintain the quality of your items, we recommend following the specific care instructions on the inner label. Generally, we suggest hand washing or using a delicate cycle with cold water.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.